Location: Muskoka, Ontario (Private Residence)
Start Date: ASAP
End Date: November 1, 2026

Overview
We are seeking an experienced Lead Service / Head of House to oversee front-of-house operations for a premier private estate in Muskoka. This role is designed for a highly polished service professional capable of delivering exceptional guest experiences while coordinating a dedicated service team and maintaining seamless day-to-day operations throughout the summer season.

Key Responsibilities

• Guest Relations: Greet family members and guests; manage arrivals, departures, and professional luggage handling.
• Dining & Beverage: Oversee meticulous table settings, formal meal service, and beverage programs.
• Inventory Management: Maintain precise inventories of specialty food items, wine, spirits, and cigars.
• Team Coordination: Collaborate closely with the Chef, Housekeeper, and Property Manager to ensure fluid estate operations.
• Staff Leadership: Manage and schedule service staff.
• Estate Presentation: Ensure all common areas and guest-facing spaces are pristine and presentation-ready.
• Procurement: Manage household supplies and guest amenities, ensuring timely restocking.

Schedule & Availability
This is a seasonal position requiring a high level of commitment during peak periods.

• Operating Hours: Daily shifts typically begin at 7:00 AM and conclude by 11:00 PM when the Client is in residence. Breaks during this period are to be negotiated. There will be gaps of time/weeks where the facility will not be occupied.
• Holiday Requirement: Full availability is mandatory for all major 2026 holiday weekends and the holidays themselves, including:
  • Victoria Day (May 18)
  • Canada Day (July 1)
  • Civic Holiday (August 3)
  • Labour Day (September 7)
  • Thanksgiving (October 12)
• Flexibility: Days off are scheduled during periods when the Client is not on-site, allowing for downtime between high-activity visits.

Accommodations & Compensation

• Housing: Private onsite housing is provided for the duration of the contract term (April 13 – November 1).
• Compensation: Compensation is market-leading and will be negotiated commensurate with the candidate’s specific experience and expertise.

Qualifications

• Experience: 5+ years in high-end private service or luxury hospitality
• Leadership: Prior supervisory or lead service experience is strongly preferred
• Attributes: Highly organized, detail-oriented, and strictly discreet
• Logistics: Valid driver’s license and ability to commit to the full seasonal schedule and the extended hours required during guest stays. A boat operator’s certificate is desirable.